Credential Management

There are different ways to authenticate to Mailsac services depending on the service being consumed.

Password Change

An account password can be changed on the Website under Manage Account Details. If you have forgotten your password use the Password Reset Form to send a password reset email.

Sub-Account Users will need to contact the Primary Account Holder to reset their password.

API Key Management

API keys are used to authenticate to the REST API, Email Capture, SMTP, POP3.

API Keys can be created and deleted in the API Keys and Users section of the Dashboard.

Multiple API Keys

For accounts on Business or Enterprise plans, multiple API keys may be created, each with a unique name.

Having multiple API keys enables:

  • restricted access control

  • usage monitoring

  • separate API Keys for different testing environments

To create an API key, go to API Keys and Users from the Dashboard. Enter a name for the API Key and select Generate new API key. API Keys may only be viewed once and are not retrievable by the system. API Keys should be treated with the same security considerations as a password.


Create new API key

Sub-Account Users

Sub-Account User accounts may access a subset of Mailsac functionality - almost everything except managing the account, billing, and API keys or user logins. This feature is available on Business and Enterprise Plans.

A Sub-Account User’s password serves both as the password to the website and the REST API

Create User Login

User accounts can be created from the Dashboard under API Keys and Users.


Create User Login

The password for the user login is automatically created. It can only be viewed once. The credential can be downloaded as a CSV file.


User Login Credentials

When logged into the website using an user login, the user session is restricted from:

  • viewing and modifying payment information

  • adding or removing API keys

  • managing account features

  • adding or removing custom domains

Login Using an Sub-Account User

Use the Sub-Account User Login to sign into Mailsac to login user a Sub-Account User

  • Primary Account ID: The primary account name used to sign up for Mailsac

  • User Name: The name of the user login

  • Password: The password for the user


Login using a Sub-Account User.

Reset Sub-Account User Password

Sub-Account User passwords are generated automatically because they also serve as an API key. In order to reset the Sub-Account password the user can be deleted and recreated. This can be done from API Keys and Users