Privacy Policy

Revised October 2018

1. Preamble

1a. This Privacy Policy discloses the privacy practices for Mailsac (mailsac.com, associated sites, and backend or frontend internet services that support the mailsac.com website).

1b. This Privacy Policy applies to information collected by this web site. It will educate the user of the following:

  • 1b-i. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • 1b-ii. What choices are available to you regarding the use of your data.
  • 1b-iii. The security procedures in place to protect the misuse of your information.
  • 1b-iv. How you can correct any inaccuracies in the information.

2. Email

This site provides public email, and public or private email testing services. Email inboxes that are not purchased (aka private) are public and have no privacy.

Consider this warning carefully when you opt to receive email on this website and give out addresses that will have email delivered to this website. Email is PUBLICLY VIEWABLE CONTENT unless otherwise explicitly indicated. On private email, we reserve the right to inspect or share information contained in those emails, but it REASONABLY EXPECTED that mail termed “private” will not be made viewable to the public at large. It MAY BE MADE PUBLIC to paying customers or other third parties.

3. Information Collection, Use, and Sharing

3a. We are the sole owners of the information collected on this site. We may choose to sell or rent this information to third parties, manually or via paid or free API, or by exporting archives of information to third parties.

3b. We will use your information to respond to you, regarding the reason you contacted us. We may share your information with third parties outside of our organization, for the purpose of providing better and more relevant services to you.

3c. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

3d. Ads and analytics tracking services on (such as, but not limited to, Google Analytics) may be exposed to inbox contents, even on private or paid accounts.

4. Your Access To and Control Over Information

You may opt out of any future contacts from us at any time.

You can do the following at any time by contacting us via the email given on our website: * See what data we have about you, if any. * Change/correct any data we have about you. * Have us delete any data we have about you. * Express any concern you have about our use of your data.

5. Registration

5a. In order to gain FULL USE of Mailsac, user registration IS REQUIRED.

5b. Partial use of Mailsac is possible without user registration, in which case information such as, but not limited to, IP address, geographic information, or cookies may be used to identify the user or throttle their usage of the website.

5c. During registration a user is required to give certain information. This information may be used to contact you about the products/services. It may be shared with 3rd parties.

6. Orders

We request information from you on our order and checkout form via third party.

To buy services from us, you may need provide contact information and financial information, including to third parties (payment processors and other business partners). This information is used for billing purposes and to provide you service. It is stored with the payment processor and not on this site. If we have trouble processing an order, we’ll use this information to contact you. We may share this information with third parties to ensure payment and provide targeted and improved services.

7. Cookies

We use cookies on this site. A cookie is a piece of data stored on a site visitor’s device to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site.

Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

8. Sharing

We share aggregated demographic information with our partners and advertisers. We do our best to not link to any personal information that can identify any individual person, but this cannot be guaranteed. We do our best to limit sharing email contents or usage with our financial providers, but that information is necessary often (such as but not limited to fraud investigation and collateral background info).

We use Stripe for payment processing to bill users for services and may provide information about you to them. They may retain, share, store or use personally identifiable information.

We are not responsible for third party usage of your information. Refer to their privacy policies and terms.

10. Surveys and Contests

From time-to-time our site requests information via surveys or contests.

Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site, and to share with third parties.

11. Security

11a. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Our goal is to use encryption while information is in transit and at rest, but there are exceptions and data may be transmitted or stored without encryption.

11b. Stripe is a third party which securely processes financial data. The privacy policy is found on their website, https://www.stripe.com. Mailsac is NOT P.C.I. COMPLIANT and relies on Stripe for handling credit card information.

11c. We protect your information offline. Only workers who need the information to perform a specific job (for example, billing, troubleshooting team or customer service) are granted access to personally identifiable information, or if requested by law enforcement, or in the event of a customer security issue we may give limited information to help the customer troubleshoot, which may include IP addresses, inbound email addresses, domains, and user account or username information (but not password hashes) for other customers or users of the service who appear to have performed acts intended to cause harm to another customer. Workers may or may not be employees of Mailsac.

11d. The computers/servers in which we store personally identifiable information are kept in a secure environment. Mailsac relies on third party virtual server providers. Below is a non-exhaustive list of server providers which may be used by Mailsac. For a current list, contact support@team.mailsac.com.

Hosting provider workers may have privilieged access to Mailsac servers.

11e. From time to time we may run general analytics to determine usage statistics.

11f. We may track analytics on 1) inbound email, 2) outbound email, and 3) API or website usage - as a feature for customers or third parties to consume.

12. Updates

This Privacy Policy may change from time to time and all updates will be posted on this website. The user is expected to check back here for updates, and we reserve the right to NOT NOTIFY the user via email when this Privacy Policy changes.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via support@team.mailsac.com.

13. Altering this Policy

13a. If you have other privacy concerns, or are interested in an alternative privacy arrangement (such as an enterprise), please contact support@team.mailsac.com to purchase a standalone deployment or other kind of contract. This Privacy Policy may be superseded by an alternative agreement acquired by working with Mailsac Support and obtaining a signed agreement.

13b. WE RECOMMEND USERS REGULARLY REVIEW THIS PRIVACY POLICY SINCE IT MAY CHANGE WITHOUT NOTICE.