Account Management

The following account details are configurable via Manage Account Details on the Dashboard:

Password Change

An account password can be changed on the Website under Manage Account Details. If you have forgotten your password use the Password Reset Form to send a password reset email.

API Credentials Management

API keys are used to authenticate to the REST API, Email Capture, SMTP, POP3, and API Key Login.

API Keys can be created and deleted in the API Keys and Users section of the Dashboard.

Multiple Named API Credentials

For accounts with individual plans, only one API key is allowed.

For accounts with team plans, multiple API keys may be created, each with a unique name.

Having multiple API keys enables:

  • restricted access control
  • usage monitoring
  • separate API Keys in each app environment

To create a named API key, go to API Keys and Users from the Dashboard. Enter a name for the API Key and select Generate new API key. API Keys may only be viewed once and are not retrievable by the system. API Keys should be treated with the same security considerations as a password.


Create new name API key

Enable Website Login Using an API Key

Website login can be enabled on a named API Key. This setting can be found in the Dashboard under API Keys and Users. The feature is not enabled for individual plans, such as Basic and Indie.


Enable API Key Login

When logged into the website using an API Key, the user session is restricted from:

  • viewing and modifying payment information
  • adding or removing API keys
  • managing account features
  • adding or removing custom domains

Login Using an API Key

Use the API Key Login to sign into Mailsac using an API key.

  • Account ID: The primary account name used to sign up for Mailsac
  • Key Name: The name of the API Key
  • API Key: The value of the API Key

Login using an API Key

API Usage

API calls are calculated based on the following service usage:

View API Usage

API Usage can be viewed by selecting API Usage from the Dashboard. Current month usage and historical usage is available. Breakdown by API Key and service is visible by hovering the mouse over the bar graph in Monthly API Usage.


Current Month API Usage


Monthly API Usage

Message Statistics

Monthly summaries of the following statistics are available per custom domain and account. Message statistics can be viewed by selecting API Usage from the Dashboard.

  • Inbound Message Counts
  • Outbound Message Counts
  • Inbound Bandwidth
  • Outbound Bandwidth

Monthly outbound message count

Account Deletion

Mailsac accounts can be deleted by submitting an Account Deletion Request from Manage Account Details.

  • Requesting account deletion expresses your intention to fully remove both your user account and any existing information relevant to your account.
  • This action cannot be undone, and we will be unable to recover any data.